Help/FAQ's

Are you looking for help playing Lucky Letters?

What are the system requirements?

Each game download has a different set of system requirements. Please refer to the game’s download page to find the requirements for the specific game you are trying to use.

How do I install a game?

Download the installer file, which will be an *.exe file (Windows) or *.sit file (Macintosh), directly onto your hard drive. We recommend downloading the installer to your Desktop, documents folder, or other easy-to-find location.

If you experience difficulty downloading, please use the same link or URL to try your download again free of charge.

To install your game, wait until the entire installer file has finished saving to your hard drive. Close all other applications, but remain connected to the Internet. Locate the *.exe or *.sit file you just downloaded, and double click on it. Read each screen that appears and follow the instructions as they are given.

INSTALLATION NOTES FOR MACINTOSH OS X:

If the *.SIT file does not automatically "unstuff" itself into a *.DMG file, just download it to your Desktop. Then use StuffIt Expander to unstuff the *.DMG file yourself. StuffIt Expander may re-name the file with a *.DMG.1 extension, which can't run. If this happens, re-name the file extension back to just *.DMG, then run it.

If you're making more than one attempt to download, delete the first copy of the file before downloading the second. When you download a file that already exists, it will re-name itself with a *.DMG.1 extension, which can't run. If this happens, re-name the file extension back to just *.DMG, then run it.

If you try to run the installer when the game is already installed, it won't work. ("DMG failed to mount due to error 35. The image is already in use.") If you need to run the installer again, make sure you have uninstalled the game first.

How do I register a game?

You must purchase the game in order to register and unlock the full version of the game. Once you have purchased a game, you will receive an email message with instructions on how to register your game. Please note that registration codes for one game will not work for any other games. Double-check that you are entering your registration code into the correct game.

I’m having difficulty downloading the installer file. What else can I try?

Do not make another purchase! All duplicate purchases will be charged automatically.

You can attempt your download again, free of charge. You may select the “download” link from the game’s main page to download the game's installer onto your hard drive. Or, if you purchased the game, you may use the download URL provided in the registration email sent to you.

TIPS FOR SUCCESSFUL DOWNLOADING:

If you cannot click directly on an URL, copy it and paste it into your browser.

If you use a download accelerator, such as RealDownload, NetZip, Go!Zilla, ZipMagic or GetRight, please disable it before downloading.

Check the security zone setting of your browser's preferences. If the security is set too high, you will be blocked from accessing more sites, including PatSajakGames.com.

Use of firewalls, or home firewall software (such as ZoneAlarm) can also cause access problems. Contact your network administrator or internet provide for information about your security and firewalls.

We recommend the Internet Explorer or Netscape browsers for downloading. The AOL and CompuServe browsers have been known to cause file-corruption errors. If you have trouble with one kind of browser, please try using the other kind. Internet Explorer is available from http://www.microsoft.com. Netscape is available from http://www.netscape.com.

Internet Explorer 6 can also cause problems, unless you have the most current suitable Shockwave Player and Flash Player plugins. Please install or upgrade your plugins if you are using I.E. 6. Both plugins are available for free at http://www.macromedia.com/downloads.

Problems can be caused by your browser trying to access an old and/or broken version of the page. Please clear your browser's cache, refresh the Web page and try it again.

Do not try to run the installer from the mailer or browser-- save the installer file to your hard drive (Desktop is recommended). Your browser should pop up a dialogue that asks if you wish to run it or save it; choose "Save". If you see a broken film icon, or a broken QuickTime logo icon, you are attempting to run the installer rather than saving it. Please reconfigure your browser to save files rather than run them, as described above. Or, try using a different browser. Do not click, move, or otherwise disturb the file while it's downloading. Wait until the entire file has been saved completely.

Once you get the installer file saved onto your Desktop (or other easy location on your hard drive), we recommend you save a copy of it to a CD-ROM or Zip disk, etc. This way, you can re-install it in case of future loss or damage. I downloaded my game’s installer file successfully. But when I try to run the installer, I get an error message. What’s wrong with the file?

Common error messages include:

“This is not a Win32 application”
“I/O Error”
“Invalid package size”

These are file-corruption error messages, which simply mean that your installer file was downloaded improperly. Using a download-accelerator, disruption of the download process, or conversion by a certain browser usually causes them.

Please delete the corrupted installer file immediately. Then, re-download the installer file, following the tips for successful downloading. For these error messages, the most common solutions are:

Using a different browser: Don’t use AOL or CompuServe, and update plugins before using Internet Explorer 6 Turning off all download-accelerator software Downloading the entire file without interruption before running it

How do I uninstall a game?

If you wish to uninstall a game from your Windows computer, please follow these steps:

In your Start menu, go to the program group for your game and select the "Uninstall" option for your game. (EXAMPLE: Start > Programs > Pat Sajak Games > Lucky Letters > "Uninstall Lucky Letters")

If the Uninstall option doesn't appear in your Start menu, try to locate the uninstaller file, "unins000.exe" in the game's program folder (EXAMPLE: C:\Program Files\Lucky Letters\). Double-click the uninstaller to run it.

If you cannot access the uninstaller or the Uninstall option, use "Add/Remove Programs" in your Windows Control Panel to uninstall the game.

UNINSTALL NOTES FOR MACINTOSH:

On your Macintosh HD, find the folder with the name of the product you want to uninstall. That folder will contain the game program itself, a license document and sometimes other data files or folders with names like 'Prefs' or 'Xtras'. Drag that entire folder to the Trash. Empty the Trash to completely remove the game.

What payment methods are accepted for purchases made on-line?

We accept Visa, MasterCard and American Express.

Please be assured that our systems are very secure and customer credit card information is kept private. Our transaction system is built using SSL (Secure Sockets Layer) - the encryption technology used for creating a secure transaction environment for commerce on the Internet.

Can I purchase a CD-ROM instead of a download?

All of our software is available via download only. We do not offer CD-ROM versions. If you are concerned about having a backup copy, you can save the installer file to a CD-ROM or Zip disk, etc. This way, you can re-install it in case of future loss or damage.

I do not live in the United States. How much will my order cost?

All prices listed are in U.S. dollars. Orders outside the United States must be charged to a credit card that can make international purchases. If your card is not accepted, please try one that can make purchases in U.S. dollars.

The price in your country's currency will depend on the exchange-rate on the day you make your purchase.

I received email confirmation messages. Does this mean I have been charged again?

Not necessarily -- email confirmation messages refer to one order and provide only one order number. If you think you have been charged more than once, please check with your financial institution to verify the multiple charges. If you do discover multiple charges being made against your account, please contact us immediately. Please include your name, address, product purchased, and all of the transaction numbers associated with the multiple charges.

I did not receive an email message with instructions for registering and unlocking my game. Do I have to order again?

If you have not received the confirmation and/or registration information for your purchase within 24 hours, please contact us immediately. You may have spelled your delivery e-mail address wrong, you may have specified delivery to a different e-mail address, or you may have the security-level set too high on your mail account.

Please provide your full name, your email address, and your order number (if you have received one) when you write to us, so that we can locate your order.